Need help with Sideline Savant? Email bignorthstudios@gmail.com and include enough detail for us to understand the issue.
For the fastest troubleshooting, tell us:
- what device and operating-system version you are using;
- whether you are using the App Store version, TestFlight, or another beta build;
- what screen or franchise action you were using;
- what happened instead of what you expected;
- whether the problem happens every time; and
- a screenshot or screen recording if useful.
Please do not send us your password, authentication code, full payment information, or other sensitive credentials.
Account and sign-in help
Sideline Savant supports email/password and Google sign-in.
If you cannot sign in, confirm that you are using the same sign-in method and email address associated with the account.
If you use email/password and no longer remember the password, use the password-reset option in the app.
If you remain locked out, email bignorthstudios@gmail.com from the account email when possible.
Franchise saves and cloud sync
Sideline Savant primarily stores franchise data on your device. Eligible signed-in users can also synchronize supported franchises to cloud storage.
If a cloud save is missing, outdated, or not synchronizing correctly, avoid repeatedly overwriting or deleting copies until you know which version contains the progress you want to keep.
When contacting support, include:
- the franchise name;
- the team name;
- the approximate season and week;
- whether the correct version still exists locally, in the cloud, or on another device; and
- the last action taken before the problem appeared.
We cannot guarantee recovery of franchise data that was never successfully saved or synchronized.
AI articles and owner messages
Sideline Savant uses AI to generate fictional football coverage based on the simulated league state.
If an article, scouting report, owner message, ranking, or other generated item appears incorrect or inappropriate, send us:
- the type of content;
- the season and week;
- the teams or game situation involved;
- a screenshot if possible; and
- a short explanation of what appears wrong.
Generated content is part of the fictional game world and may occasionally contain mistakes or inconsistencies. Reports help us improve prompts, validation, fallback behavior, and content quality.
Purchases and Sideline Pass
Sideline Savant native purchases are managed through the App Store, with RevenueCat used to verify subscription and entitlement status inside the game.
If you completed a purchase but premium access is not appearing, first use any available Restore Purchases control, then restart the app and sign in to the same Sideline account.
If the entitlement is still missing, email bignorthstudios@gmail.com with the account email, product purchased, and approximate purchase date. Do not send full payment credentials.
Subscription cancellation and App Store refunds are generally managed through Apple.
Deleting a Sideline account does not automatically cancel an App Store subscription or create a refund.
Simulation results and re-sims
Sideline Savant is a simulation. A higher-rated team is not guaranteed to win every game.
If you believe a result reflects a technical bug rather than an unexpected football outcome, send us the matchup, week, relevant roster or injury information, and what appears inconsistent.
If the issue involves a re-sim, include whether the re-sim was charged, whether the result changed, and what the game displayed before and after the action.
Account deletion and privacy requests
Sideline Savant is intended to include an in-app Delete Account option before public App Store launch. Use that option to initiate permanent account deletion.
If you cannot access the app or need help with another privacy request, email bignorthstudios@gmail.com.
You can also use that email to request access to or correction of personal information where applicable law provides that right.
Read the Big North Studios Privacy Policy for more information about analytics, session replay, AI generation records, cloud saves, retention, and deletion.
Beta and TestFlight feedback
During beta testing, simulation balance, onboarding, AI content, franchise systems, purchases, and other features may change.
For bugs, exact reproduction steps are especially useful. If a problem affects a franchise, tell us whether you can reproduce it in another save before changing or deleting the affected franchise.
Availability
Sideline Savant is initially offered in the United States. Regional availability may change in the future.
Contact
Sideline Savant Support
Big North Marketing LLC dba Big North Studios
bignorthstudios@gmail.com